Banking HQ Case Study

Background to the Banking HQ Case Study

Our client is a member of a Nigerian-based Banking Group.   Headquartered in Lagos, Nigeria, the bank has 500+ branches and business offices internationally in Gambia, Ghana, Sierra Leone, South Africa and The People’s Republic of China.  Its key services cover cross border trade finance, a full range of treasury services and family office and wealth management.

In May 2016, Freidman was awarded a 3-year facilities management contract to cover its UK headquarters in Cornhill, London in the heart of the City’s Insurance and Financial District.  This attractive Grade II Listed building combines period features with a modern office specification.  It boasts a double height entrance hall and gallery, modern lift lobbies and high quality office refurbishment and offers a unique venue for entertaining clients.

Redesigning FM Services for a Banking HQ

This extensive range of services are delivered and co-ordinated by a 24 hour help desk:

  • Building services (MEP)
  • Air Conditioning maintenance
  • Internal planting
  • Maintenance of kitchen facilities
  • Cleaning of all offices, washroom facilities, kitchens, reception and amenity areas
  • Washroom consumables
  • Waste management (including recycling)
  • Fire safety & alarms testing including maintaining fire extinguishers, arranging fire assessments and fire warden training
  • Health and safety management
  • DSE Assessments
  • Confidential shredding
  • Locker management
  • Maintenance of bike area
  • Liaising with landlord contractors
  • First Aid Training
  • Furniture moves/removals/set ups (movement of furniture for meetings and conferences).
  • Disposal management of unwanted items
  • Hostess services – assisting and setting-up meeting rooms and tidying after meeting ends in readiness for next meeting. Ensuring facilities and refreshments are available
  • Pest Control
  • Emergency lighting testing
  • Water temperature and sampling, descaling of taps & disinfection
  • Portable appliance testing
  • Supply and installation of furniture and carpets
  • Painting and decorating services
  • Out of hours supervision and project management